Yes we do offer bond back guarantee for our end of lease cleans!! But, we have to know the true condition of the home to be able to do this. We cannot be responsible for a poorly maintained home, or damaged walls or carpets. We are exceptional, but we are not miracle workers unfortunately.
Where we need to return at the agents request, we can do so, but will ask for photos of the work required to ensure we fix what is required.
Our quote covers a list of items that we will have sent to you, and is based on an estimated time frame for completion of the end of lease based on our experience. If more loving is required in the home, the quote is adjusted to account for this additional time, and in order to offer bond back guarantee.
Yes you do. As every room in the home needs a multitude of items to ensure bond standard, these take time and effort, therefore we need to know prior to the arrival of our teams, to ensure we allocate adequate time and cost to the clean.
Spot marking is the removal of finger marks around light switches, corners, entrance hallway (e.g. where small children train hands), large marks that may be damaged by furniture rubbing etc, and is included in our quote.
If you have walls that have finger marks in several places, or areas where small children touch in bedrooms, hallways etc then this will require wall washing.
If you have food spatter on painted walls in a kitchen, this would also likely need wall washing. The same applies if a home has lots of marks all over the walls in general, this requires wall washing not spot marking.
If you are unsure if you need wall washing or spot marking, please feel free to send us photos so that we can assist you in working out what is required in your home.
No, our company understands that things change for a multitude of reasons, so we are happy to just book you in for the team to attend for your clean.
All payments are required PRIOR to the completion of the task.
Due to the current COVID-19 restrictions, we are requesting contactless access and payment where possible for the protection of our teams. Access can be provided by way of a key left at the property, or the door being opened (and you leave the property) ten minutes prior to our arrival.
We will contact you once we are on site (and happy to provide photos of the interior to confirm access), and payment is required at this time.
If payment is not received within a reasonable time frame of the commencement of the clean, work will pause until payment is received.
We apologise to our honest customers for this stringent process, but unfortunately our experience has taught us that not all customers are as honest as everyone else.
We are human, and sometimes we miss things! We never claim to be perfect (unfortunately) so on these occasions, what we would ask you to do is contact us politely and respectfully to advise us of the concern. We will then ask you to wait for the inspection by the real estate agent. so that if there are additional items the Agent requires, we can return to fix all of them at the same time to ensure return of your bond. we will ask for photos of the work required to ensure we fix what is required.
As our aim is for you to obtain your bond back, we 100% endeavour to achieve this for you at our first visit.